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NORTHWIND’s new Diamond Plus one-on-one live training makes it easier for users to get the most from their Maestro solution, while maximizing their time and productivity through convenient on-demand learning. The online sessions with Maestro experts provide the widest range of system classes to meet ongoing training needs while accommodating staff schedules.

Online Training Increases Staff productivity
Maestro users can access an educational curriculum featuring live online classes and pre-recorded educational webinars as part of their Diamond Plus Service benefits. This new personalized Web-based training complements NORTHWIND’s comprehensive training offerings, creating a flexible, blended learning experience that includes traditional classroom training, client-site training, and online learning.

Real-time Assistance
Each live training session is facilitated by a Maestro certified expert and provides the opportunity to ask questions during the session. The user has access to the live, instructor-led personal topic of their choice. This flexibility enables Maestro users to "learn and return," allowing them to apply new skills and knowledge immediately after their training session.

The personal attention gives each user their own learning environment and enables them to set their own pace throughout the training, and improve their proficiency. The main purpose is to support advanced knowledge gain in a convenient and highly efficient way for the user. 

Flexible Training Opportunities
The one-on-one online training session is not intended to replace Maestro’s current traditional onsite training offering.  The new online training program is provided as part of a blended-learning process that combines onsite training and web-based tools and learning.

NORTHWIND’s industry standard setting Diamond Plus Service offers a variety of training options enabling clients to find the right training and education to meet their unique needs, including:

• Free Web-based transition-assistance for newly trained staff for three months after Maestro is installed (scheduled regularly)
• Personalized online training classes, webinars and DVDs
• Professional operations consulting services

Diamond Plus Service You Can Rely On 
Maestro provides users with free upgrades and transition services as well as online training webinars, tutorials and other assistance as part of their standard Diamond Plus Service agreement – the industry’s most comprehensive hotel system service package. The core of Diamond Plus Service is NORTHWIND’s hotel-trained professional support team that is available 24 hours each day by phone and e-mail to ensure all Maestro applications are operating perfectly to keep your property operating smoothly.

Personalized Expert Maestro Support 
NORTHWIND provides 7-day/24-hour support from its staff of hotel-trained professionals experienced with all Maestro systems. NORTHWIND’s team is available by phone, fax and e-mail to ensure your Maestro Application is operating perfectly. NORTHWIND’s Support Specialists respond to all support calls directly from their offices to ensure the most effective technical assistance is at your fingertips around the clock. NORTHWIND encourages clients to contact Maestro Support directly by phone for immediate service.  

Web-based Transition Assistance Free for Newly Trained Users 
Did you ever wish the training for your new Maestro system lasted just a little longer?  NORTHWIND understands.  Diamond Plus Service for properties joining the Maestro family includes three months of free (1 hour) scheduled monthly online system-transition training sessions to assist newly trained property staff in becoming proficient with their Maestro system.

Online Training Classes
NORTHWIND provides free online training sessions through our Maestro Training Webinars. There are downloadable pre-recorded training sessions that allow properties to economically offer refresher training to staff members who would like a review of Maestro’s modules.  Clients may register here: “Maestro 'Web Connection' Free Webinar Series” to see a schedule of webinars or request their own customized webinar training session.  NORTHWIND can also provide customized online training for incoming new staff members at minimal cost. 

Customized Operations Consulting Services
Would you like to operate your business more efficiently?  As part of its Diamond Plus Service NORTHWIND is making available expert consulting services to assist hotel operators in learning how to use their Maestro solutions more effectively to generate higher revenue, boost staff productivity, and mine their systems for the data to make more informed business decisions.