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NORTHWIND is committed to our clients’
success. To keep your Maestro solution
running perfectly and your property
staff optimally trained, NORTHWIND
offers Diamond Plus Service, a unique
service initiative that provides a
comprehensive suite of services and
tools designed to maximize operating
efficiency and employee productivity.
Maestro Diamond Plus Service is
now an integral part of the standard
support agreement for every NORTHWIND
client. Diamond Plus Service now
includes the expansion of expert 24/7
system support and the following new
initiatives:
-
Free
Web-based transition-assistance for
newly trained staff for three months
after Maestro is installed
(scheduled regularly)
-
Personalized online training
classes, webinars and DVDs
-
Professional operations consulting
services
Personalized Expert Maestro Support –
NORTHWIND provides 7-day/24-hour support from its staff of
hotel-trained professionals experienced
with all Maestro systems. NORTHWIND’s
team is available by phone, fax and
e-mail to ensure your Maestro
Application is operating perfectly.
NORTHWIND’s Support Specialists respond
to all support calls directly from their
offices to ensure the most effective
technical assistance is at your
fingertips around the clock. NORTHWIND
encourages clients to contact Maestro
Support directly by phone for immediate
service.
Web-based Transition Assistance Free for
Newly Trained Users –
Did you ever wish the training for your
new Maestro system lasted just a little
longer? NORTHWIND understands.
Diamond Plus Service for properties
joining the Maestro family includes
three months of free (1 hour) scheduled
monthly online system-transition
training sessions to assist newly
trained property staff in becoming
proficient with their Maestro system.
Online Training Classes
– NORTHWIND provides free online
training sessions through our Maestro
Training Webinars. Coming soon are
downloadable pre-recorded training
sessions that will allow properties to
economically offer refresher training to
staff members who would like a review of
Maestro’s modules. Clients may register
here:
“Maestro 'Web Connection' Free Webinar Series” to see a
schedule of webinars or request their
own customized webinar training
session. NORTHWIND can also provide
customized online training for incoming
new staff members at minimal cost.
Customized Operations Consulting
Services
– Would you like to operate your
business more efficiently? As part of
its Diamond Plus Service NORTHWIND is
making available expert consulting
services to assist hotel operators in
learning how to use their Maestro
solutions more effectively to generate
higher revenue, boost staff
productivity, and mine their systems for
the data to make more informed business
decisions.
View Available Training Schedule for Maestro ‘Free Educational Series –Web Seminars’
-----Original Message-----
From: Matthew Lynam
Sent: Wednesday,
March 29, 2006 6:50 PM
To: 'Greg McKechnie'
Subject: RE: Harrison
Beach Hotel - Condo/Owner
orientation - 8:00 am PST
Demonstration Room 2 - March
31st, 2006
Dear Greg,
I just wanted to pass along my
sincere appreciation to you
and your team for all of your
wonderful assistance that I have
been receiving in the last 6
weeks or so when our Director of
Operations found another
opportunity that took her away
from us on short notice. I was
thrown into the fray and have
had to become better acquainted
with my mastery of Maestro. Your
team has been helpful and
supportive with any request that
I have had and I wish that you
would pass along my support to
your support.
We salute you!
Sincerely,
Matthew Lynam
General Manager
Harrison Beach Hotel
-----Original Message-----
From: Reed
Reynolds
Sent: Wednesday,
November 16, 2005 5:53 PM
To: Greg
McKechnie
Subject: RE:
Maestro
You're welcome
Greg - and thank you for your
thoughts. It is certainly an honor
and pleasure to pay tribute to
excellent product and support.
Reed
-----Original
Message-----
From: Greg
McKechnie
Sent: Wednesday,
November 16, 2005 1:18 PM
To: Reed Reynolds
Subject: RE:
Maestro
Reed, I would
like to thank you the time you take
to acknowledge the efforts of our
staff here at Northwind, it is
gratifying and produces very
positive results.
Again Thanks
Best regards
Gregory J.
McKechnie
Maestro Solutions
Consultant
-----Original
Message-----
From: Reed
Reynolds
Sent: Tuesday,
November 15, 2005 11:36 AM
To: Doug Wagner
Cc: Bas
Subramaniam
Subject: RE:
Maestro
Doug and Bas -
I want to thank you for the
excellent preparatory directions and
planning that preceded yesterday's
Maestro upgrade. The upgrade was
carried out professionally and very
smoothly. We are all grateful for
the quality and effectiveness of
your effort. Reed
-----Original Message-----
From: Joyce Barkley
Sent: Thursday, June 19, 2003 7:12
PM
To: Jacob Dehan
Subject:
Hello Jacob:
I wanted to send you a quick note to
let you know how absolutely
wonderful your support staff has
been today. They are always great,
but today they were exceptional. As
you know, we run two programs, and
the week between the two is hectic
and the amount of work is virtually
impossible. We had two emergencies
today, brought on at our end, not
yours, and your staff was right
there to help us through.
Particularly I would like to commend
Deborah, Natalie, and Atoy. I know
there were others behind the scenes,
but those are the three I mainly
dealt with. They were instrumental
in fixing the issues, and doing it
calmly in the face of my sheer
panic!
I wanted to thank them, and to thank
you for the service your company
provides to us.
Joyce Barkley
Admin. Specialist
UCLA Conference Center and Bruin
Woods Resort Lake Arrowhead
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