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Hotels ranging in size from full-service flagged properties to corporate
meeting sites, destination resorts, and single or multi-property hotel
companies have chosen NORTHWIND’s MaestroTM Property Management Suite of Front
Office, Sales & Catering, On-line Reservations, Spa & Activities Management and other
applications to manage their properties and provide their guests with the
highest quality service.
NORTHWIND values its users the way you value your guests, and places an
emphasis on personalized service and professional attention to all its clients.
NORTHWIND’s family of users each has access to 24/7 help-desk support, on-line
education, free enhancement downloads, and frequent training classes to improve
clients’ operating efficiency.
Award Winning Independent Luxury Resorts Favor Integrated Maestro PMS to Streamline Operations, Keep Guests Returning, Increase Direct Sales and RevPAR
Leading High-Touch Resorts Rely on Maestro All-In-One Solution to Maximize Efficiency, Reduce Bookin...
Top 5 “Most Important Priorities in 2010” for Independent Hoteliers
PCI Compliance, Direct Website Bookings for Lower Costs, Total Guest Experience to Boost Loyalty, Yi...
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Marc Chenail, systems administrator for The Red Lion Inn, agrees that the Inn's Maestro PMS (maestropms.com) has provided a non-traditional ROI. "While the accounting office has a specific ROI in mind, the general managers of each property and I are measuring our ability to meet guests needs and increase offerings. The flexibility offered in each product has simplified certain operations to the point that we now have time to do more for our guests. For instance, we can now offer more off-property services such as automating ticket requests and other recreational activities."
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Marc Chenail, Systems Administrator, The Red Lion Inn
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“Our guests arrive as strangers, experience all we can provide them, and go home as friends. Since 25 percent of SunSwept’s winter clients are return guests, it is critical that every member of our staff be familiar with our guests, so we wanted the best CRM technology we could buy. The CRM functionality of NORTHWIND’s Maestro system, how it tracks guest preferences and past stay information, is the best we evaluated; as soon as it was installed it became an asset to our operation.”
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Kevin Snaggs, House and Administrative Leader, The BodyHoliday, LeSPORT
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View our Customer Success Stories
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