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Hotels ranging in size from full-service flagged properties to corporate
meeting sites, destination resorts, and single or multi-property hotel
companies have chosen NORTHWIND’s MaestroTM Property Management Suite of Front
Office, Sales & Catering, On-line Reservations, Spa & Activities Management and other
applications to manage their properties and provide their guests with the
highest quality service.
NORTHWIND values its users the way you value your guests, and places an
emphasis on personalized service and professional attention to all its clients.
NORTHWIND’s family of users each has access to 24/7 help-desk support, on-line
education, free enhancement downloads, and frequent training classes to improve
clients’ operating efficiency.
Award Winning Independent Luxury Resorts Favor Integrated Maestro PMS to Streamline Operations, Keep Guests Returning, Increase Direct Sales and RevPAR
Leading High-Touch Resorts Rely on Maestro All-In-One Solution to Maximize Efficiency, Reduce Bookin...
Top 5 “Most Important Priorities in 2010” for Independent Hoteliers
PCI Compliance, Direct Website Bookings for Lower Costs, Total Guest Experience to Boost Loyalty, Yi...
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“They had everything we needed, from an excellent presentation addressing our needs and concerns, to reliable and strong references, to training programs after installation, to support when required,” explains Walters. “But most of all, the Maestro programs offered us the management tools we needed to insure maximum booking opportunities to increase our occupancies on a daily basis. However, we do face the challenge of getting people to our website since we are an independent property and not tied to major chain reservation booking engines.”
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Barbara Walters, General Manager, The Island House Hotel
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“The Internet is how many of our guests want to book their reservations, and our new site gives them that ability. We installed NORTHWIND’s ResEze Web booking engine that links directly to our Maestro property management system so availability is always current. The site uses Maestro’s yield management system to ensure our rates are maximized, and it lets us look into the future to see slow periods and openings, and offer specials during those dates. When occupancy comes up, the system automatically cuts off the special rates and sells only higher priced packages. The ResEze booking engine works so well we will be directing travel agents to book their clients’ vacations on our Web site to reduce GDS booking fees.”
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Andrew Barnard, Food and Beverage Leader, The BodyHoliday, LeSPORT
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View our Customer Success Stories
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