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Hotels ranging in size from full-service flagged properties to corporate
meeting sites, destination resorts, and single or multi-property hotel
companies have chosen NORTHWIND’s MaestroTM Property Management Suite of Front
Office, Sales & Catering, On-line Reservations, Spa & Activities Management and other
applications to manage their properties and provide their guests with the
highest quality service.
NORTHWIND values its users the way you value your guests, and places an
emphasis on personalized service and professional attention to all its clients.
NORTHWIND’s family of users each has access to 24/7 help-desk support, on-line
education, free enhancement downloads, and frequent training classes to improve
clients’ operating efficiency.
Award Winning Independent Luxury Resorts Favor Integrated Maestro PMS to Streamline Operations, Keep Guests Returning, Increase Direct Sales and RevPAR
Leading High-Touch Resorts Rely on Maestro All-In-One Solution to Maximize Efficiency, Reduce Bookin...
Top 5 “Most Important Priorities in 2010” for Independent Hoteliers
PCI Compliance, Direct Website Bookings for Lower Costs, Total Guest Experience to Boost Loyalty, Yi...
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“When the Midwestern golf courses are closed, ours are beautiful,” said McCay. She believes their online, real time reservation booking engine puts The Dunes on the same footing as big golf destinations such as Myrtle Beach and Scottsdale. “The challenge of an independent hotel is getting more visibility and, for this, our Web site is important. Prior to ResEze it was more like a brochure; now, it’s a tool to generate revenue and make us more visible,”
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Beverly McCay,General Manager, The Dunes Hotel
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“Maestro gives us check-in/check-out capabilities and lets us customize the system to suit our needs.” The real-time PMS also allows staff to “look-up information on either hotel at once or as combined entities” and serves as a general ledger; tool for scheduling conference rooms and managing parking operations; and source of POS information. Most importantly, it retains both hotels’ guest records indefinitely."
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Richard Carbone, General Manager, Inn at Harvard and the Harvard Square Hotel
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