Do you ever wonder if your guest service expectations are being met & exceeded while testing new initiative success quickly & accurately?  What if you received early warning triggers for property service/quality issues.  Maestro's Guest Experience Measurement tool can help.  It provides you instant access to relevant guest intelligence & insights to encourage operational excellence, meaningful differentiation and sustainable competitive advantage.

SAMPLE SURVEY

Real Time Integration with Maestro's GEM Insights
 
Increase Revenue
  • GEM monitors guest perceptions to help you to optimize property resources and ensure you are providing superior value
  • GEM can tell you precisely what matters to your guests and what you need to do to keep them coming back
  • Use GEM to ensure that you consistently deliver the benefits that guests value most to increase referral and return stays
  • Identify new opportunities to boost sales and usage of onsite facilities and services
 
Build Guest Loyalty
  • GEM makes it easy to "re-connect" with guests where a follow up action is appropriate
  • Automated thank you following guest stay shows your appreciation for their business
  • Asking for guest feedbak shows that you are committed and accountable
  • Loyal guests are typically your most profitable guests
 
Control Costs 
  • Fix problems fast before they escalate and/or cost you future business
  • Reduce costs by allocating your resources (staff, time and money) to the areas that most impact guests’ loyalty
  • By consistently delivering on the benefits your guest value most, you don’t have to respond to every competitive action
 
GEM System Features
  • Seamless, automatic electronic thank you note survey invitation is fully integrated with Maestro
  • Unique survey flexibility, unlimited survey usage, advanced web-based survey technology
  • Custom property branding, survey incentive, post survey landing page
  • Accurate, customizable and easy-to-use reporting (weekly and/or monthly) supported by rigorous statistical analysis
  • Interpretation guidance available if required
  • Secure, confidential cumulative database maintained and available 24/7
  • Fully integrated with Maestro’s ResWave and new Guest Rewards and Loyalty program
  • Unique GEM widget allows customers to showcase positive overall scores (superior value, service, referral, re-book) and select guest comments on their own property website