Maestro PMS is the industry's most advanced and stable guest-centric property management solution with over 20 fully integrated modules on a single-image database. Maestro's robust, flexible functionality and management controls, enables operators to enhance guest service, improve operational efficiencies and drive revenue across all channels.

Maestro is PCI Certified and may be deployed as a Web Browser and/or Windows application, locally On Premise or hosted in the Cloud, maintaining Maestro as an investment that will continue to grow and adapt as new technologies emerge.

  • Cloud hosted or On Premise Read More
  • Available as a Windows or Web Browser application
  • Enterprise-wide system on a single image database
  • Integrated suite of products to provide a cohesive solution including the ResWave Booking Engine w/TripConnect
  • True centralized Multi-Property & real-time management controls
  • 360 degree guest view at all touch points for personal service, business intelligence, data-mining & targeted marketing
  • Complete marketing capabilities include: unlimited automated e-confirmations, social media hooks, eMarketing features & integrated e-guest surveys
  • Dynamic Yield Management to maximize rates from all channels with automated controls
 

The Maestro Front Office module provides staff and management with an efficient tool to easily manage all front office operations within a centralized environment for single or multiple properties. Combining full guest service management with complete group billing and handling, Maestro's Front Office module offers seamless integration with Maestro’s other modules and third party integrations.

Innovative and guest-centric – the ResWave Web Booking Engine is 100% real-time and fully integrated with Maestro to maximize your online revenue, increase guest service and lower the cost per reservation booked directly on your website!

Eliminate the tedious daily maintenance of room rates. Maestro’s Dynamic Yield Management is built in to Maestro, to maximize rates for all sales strategies with automated controls to let managers quickly adapt to market conditions on property and online.

Maximize your online exposure –Maestro’s 2-way GDS/OTA integration gives access to a wide range of online distribution channels through third parties, ranging from direct GDS connectivity to travel portals and online travel agencies (OTA).

Maestro Multi-Property is the most robust solution available for an enterprise organization. Whether you have two local hotels or hundreds of hotels across the country, Maestro Multi-Property provides proven features and capabilities that offers unprecedented management control over the enterprise.

Xpress Check-In Wireless provides your agents with the tools they need to increase service levels and productivity. In collaboration with IJWS Technology, Maestro's Xpress Check-In Wireless offers guests immediate check-in or check-out services from anywhere in the hotel via an Apple iPad. With Xpress Check-In Wireless, agents can meet guests curbside, help them with their luggage and complete the entire check-in process – all at the same time.

Maestro’s Guest Loyalty enables guests to manage their accounts online, view reservations and customize their communication preferences (email, SMS text or mail). The Loyalty System is fully integrated with Maestro’s ResWave online booking engine and Maestro for seamless, real-time rates, availability and dynamic yield management.

The Housekeeping module of Maestro enables the user to enter and track information that is required to manage the property’s housekeeping, with instant updating of room statuses using the mobile Housekeeping app.

The Work Order Management module is designed to support operational activities of management and staff responsible for maintenance and repair of immediate needs as well as allowing maintenance to be scheduled far in advance to coincide with periods of low forecasted occupancy.

The Maestro Sales & Catering Module will assist you in your sales and marketing efforts with a comprehensive client contact and history database. It also provides your catering department with the ability to manage all aspects of event and conference planning and scheduling.

Maestro’s Spa & Activities Management System is a scheduling and billing application guaranteed to make any club or spa operation more efficient and profitable. Used with the front office and with the ResWave booking engine, your guests will have complete control over their itinerary and preferences.

Maestro’s Membership module provides the features you need to support the needs of your members. From member billing and statements to expense tracking, this module will help you gain control of your member accounting.

Maestro’s Owner Management module provides unique features to accommodate the needs of Maestro users who need to manage condo, timeshare and vacation club owners in their day-to-day operations.

Powerful and easy-to-use – GEM is an online guest satisfaction feedback tool that features detailed reporting, evaluation and collection capabilities to provide operators with actionable predictive intelligence.

Easy and powerful – Maestro’s smart-guest messaging capability offers a way to prepare for guests before they arrive, serve them while they are on the property and stay in touch with them after they depart.

Efficient and fast with easy to navigate screens – sales can be quickly processed at every foodservice, retail or revenue center on your property.

Maestro’s mobile solutions come in modules for both guests and hotel staff to take Maestro on the road or around the hotel with you. Smartphone and tablet friendly, Maestro’s mobile apps will help improve guest service and guest engagement.

Innovative and intuitive – Maestro Analytics is a business intelligence tool that provides operators with key operating data to give them more information for strategic decisions.

Maestro’s Resort Wide ID Card gives guests the freedom to roam your property and use your services, identifying themselves with a personalized magnetic card. This feature provides guests the ability to charge to their account from any authorized outlet or activity venue.

Whether your needs dictate a cloud solution or an on premise implementation, Maestro is leading the way with robust, stable solutions that increase profitability and productivity, in any environment. Available as a browser based cloud solution or a Windows and browser based on premise solution, Maestro provides the feature set and maturity to handle the diverse needs of independent hotels and multi-property groups.