Maestro’s smart-guest messaging capability offers an easy, powerful way for operators to proactively prepare for guests before they arrive, serve them while they are on property, and touch them after they depart. Maestro’s integrated messaging tools manage all guest transactional communications and enable independents to automate targeted, relevant, and mobile-optimized emails to their guest database. Maestro lets operators automate and customize mobile-friendly messages (SMS text or email) by guest type, rate, season and room or specific groups and eliminates the upsell pressure on front desk personnel by identifying a guest’s willingness to pay in advance. Smart eMessaging centralizes reservations from all sources allowing operators to generate more revenue from OTA bookings as well as shift demand toward their premium inventory.
- Offer upgrade promotions
- Send promotions for dining, spa, and activities that generate revenue
- Email comment cards and thank-you messages
- Send pre-arrival welcome notes with itineraries
- Suggest re-book reminders on booking anniversary
- Unlike traditional email marketing, all communications are personalized and reservation-specific to maximize guest retention, loyalty, and value.
- Reservation Confirmations
- Pre-Arrival/Pre-Stay Marketing
- Cancellations Emails
- Post-Stay/Thanks You Emails
- Surveys and more