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Windows Hardware

Specifications for Client Supplied Computer Equipment

(June 2008)

 Overview
 Dedicated Fileserver Minimum Specifications
 Client Workstation Minimum Specifications:
 Interface Workstation (IPU) Minimum Specifications:
 Dedicated GDS (2-way) Interface Workstation Minimum Specifications:
   Miscellaneous Specifications:
 

Overview

This document serves to outlines Northwind's minimum specifications for hardware and operating platforms in the Windows environment.

  • These specifications may change from time to time to accommodate releases and advances in technology.

 

  • It should be expected that, over time, Client’s data volume and end-user performance requirements will change thereby resulting in the need for possible hardware, operating system and/or connectivity changes.

 

  • Northwind recognizes that less powerful components may, in some circumstances, provide adequate performance.

 

  • Components designated as ‘dedicated’ devices in this document shall only be used to operate software applications approved by Northwind. Client shall provide Northwind with an ‘Administrator’ level login account on each ‘dedicated’ device that contains a Northwind application for use in performing Support Services.

 

  • Client shall be responsible for performance of all Client Supplied Products installation and configuration tasks. Client may elect to perform such activities using fully qualified internal staff members or by contracting such services from a qualified third party vendor.

 

  • Client shall be responsible for all ongoing administration, maintenance, virus protection, data backup and accessibility/security for all hardware, operating systems and network connectivity. Client may elect to perform such activities using fully qualified internal staff members or by contracting such services from a qualified third party vendor.

 

  • Client shall ensure adequate performance of all Client Supplied Products including all troubleshooting and error correction necessary to ensure such performance.

 

  • Please ensure that the hardware system is installed professionally; specifically, the Windows Operating System and SQL Server software should be installed by a Microsoft Certified Professional. Northwind’s support department will be dialing into the Customer’s PMS hardware network (to be setup in a training room that simulates the live environment) at least one week prior to the scheduled training date in order to verify the hardware and configuration requirements.  

 

  • Northwind sets guidelines for the use of its software only. Due to the nearly limitless number of variables within any personal computer or network configuration, Northwind is in no event liable to any perceived speed or performance issues which may arise on any given system. Due to differences in network environments, Northwind makes no guarantee regarding any specific configuration.

 

Dedicated Fileserver Minimum Specifications

This configuration is designed to support up to 25 concurrent users. If there are more than 25 concurrent users, two servers may have to be implemented – (1) Fileserver and (1) Database server.

Processor Type

 Pentium 4 Processor

Processor Speed

 3.0 GHz/2MB Cache

Memory

 2GB Main Memory + 64MB per user or more

Operating System

 Microsoft Windows 2003 Server with current service packs

Database

 Microsoft SQL Server 2005 with current service packs (with one license per Maestro user license or Interface)

Hard Disk Storage Subsystem

 5 x 73 GB SCSI Hard Disk Drive (15K RPM) with Hardware RAID Level 1 configuration for 2 disks and RAID Level 5 configuration for 3 disks

Removable Storage Devices

 1.44MB Floppy, 32x CD-ROM

Display

 15” Monitor (600x800 is optimum)

Network Connectivity

 100/1000 Network Card

Tape Backup Subsystem

 40-80GB Tape Backup Device with minimum capacity of HDD, Back-up Software with Scheduler and Open File Manager

Uninterruptible Power Supply

 Sufficient capacity, based on devices to be attached to the UPS, to allow enough time during a power interruption to perform a normal shutdown of the dedicated file server

Anti-Virus

 Industry standard virus scanner using scheduled daily scans of server hard disks during low-utilization periods (No Real Time Scanning). ‘Auto-Monitoring’ real-time virus scanning services shall be disabled on all Northwind Servers.

Remote Support Capability
  1. Telephone with long distance direct dialing capability within reach of file server for voice support
  2. Symantec pcAnywhere™ v10.0 (or above) or Terminal Services with TCP/IP external IP address connection via the internet.

 

Client Workstation Minimum Specifications:

Processor Type:

Pentium 4 Processor

Processor Speed:

2GHz

Memory: (Windows XP Pro)

512 MB Main Memory RAM

Operating System:

Windows XP Pro

Hard Disk Storage Subsystem:

1 GB for Maestro

Removable Storage Devices:

1.44MB floppy, 32x CD-ROM

I/O Ports:

PS/2 keyboard; PS/2 mouse; serial COM port; parallel printer port

Peripheral Devices:

Keyboard & Mouse

Optional Peripheral Devices:(for Front Desk Workstations)

PS/2 or USB Magnetic credit card swipe readers (Keyboard Interface)

Display:

15” SVGA Monitor

Network Connectivity:

100/1000 Network Card

Anti-Virus:

Industry standard virus scanner using scheduled daily scans of local hard disks during low-utilization periods. ‘Auto-Monitoring’ real-time virus scanning services may be used on PC workstations to scan local workstation drives but must not be allowed to scan mapped network drive connections

 

Interface (IPU) Workstation Minimum Specifications:

Processor Type:

Pentium 4 Processor

Processor Speed:

2.8GHz

Memory: (Windows XP Pro)

512 MB Main Memory RAM (for up to 2 interfaces, add 128MB per additional interface)

Operating System:

Windows Server 2003 or Windows XP Pro

Hard Disk Storage Subsystem:

1 GB for Maestro

Removable Storage Devices:

1.44MB floppy, 32x CD-ROM

I/O Ports:

Multi-port RS232 serial adapter with 1 serial port per RS232 interface (or a Comtrol Lodging Link Unit for remote Maestro Server).

Peripheral Devices:

Keyboard & Mouse

Display:

15” SVGA Monitor

Network Connectivity:

100/1000 Network Card

Anti-Virus:

Industry standard virus scanner using scheduled daily scans of local hard disks during low-utilization periods. ‘Auto-Monitoring’ real-time virus scanning services may be used on PC workstations to scan local workstation drives but must not be allowed to scan mapped network drive connections

Remote Support Capability:

  1. Telephone with long distance direct dialing capability within reach of file server for voice support
  2. Symantec pcAnywhere™ v10.0 (or above) or Terminal Services with TCP/IP external IP address connection via the internet.

 

Dedicated GDS (2-way) Interface Workstation Minimum Specifications:

Processor Type:

Pentium 4 Processor

Processor Speed:

2.8GHz

Memory: (Windows XP Pro)

1 GB Main Memory RAM

Operating System:

Windows Server 2003 or Windows XP Pro

Hard Disk Storage Subsystem:

1 GB for Maestro

Removable Storage Devices:

1.44MB floppy, 32x CD-ROM

Peripheral Devices:

Keyboard & Mouse

Display:

15” SVGA Monitor

Network Connectivity:

100/1000 Network Card

Anti-Virus:

Industry standard virus scanner using scheduled daily scans of local hard disks during low-utilization periods. ‘Auto-Monitoring’ real-time virus scanning services may be used on PC workstations to scan local workstation drives but must not be allowed to scan mapped network drive connections

Remote Support Capability:

  1. Telephone with long distance direct dialing capability within reach of file server for voice support
  2. Symantec pcAnywhere™ v10.0 (or above) or Terminal Services with TCP/IP external IP address connection via the internet.

 

Miscellaneous Specifications:

Printers

All Windows Supported Laserjet Printers such as:

  • Lexmark E340 Laser Printer (30 ppm)
  • HP Laserjet 1320 Laser Printer (22 ppm)
  • InkJet Style & Color Printers Supported (HP Compatible) (not recommended for report printing)

Cabling

Cabling and wiring work to be provided by client chosen cable contractor, Northwind will assist in providing specifications.

  • Interfaces - RS232 serial (4 pair, 24 gauge, braid and foil, plenum)

  • PC Workstations – 10/100baseT Category 5 twisted pair for PC LAN or Fiber Optics

Credit Card Readers (keyboard emulation interface required)

  • Any Keyboard-Wedge base models *

  • POSH MX33/KB Keyboard Wedge *

  • Magtech Keyboard Wedge*

*Some credit card readers require programming prior to use. Your third-party vendor is responsible for the programming. Northwind will assist in providing setup requirements.

Hardware Maintenance

The client is responsible for arranging hardware maintenance coverage with hardware manufacturer, vendor, or system integrator. Northwind recommends client arrange for 7x24 4 hour response on-site coverage for the server.