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Northwind Company Background

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NORTHWIND was founded to provide technology and service solutions uniquely to the hospitality industry. The company’s focus on client education, support, and the development of powerful, easy-to-use solutions has fueled its growth. Today NORTHWIND serves hundreds of hotels and management companies and has emerged in the twenty-first century as an industry leader known for solid technology, unsurpassed client services, and global support through a network of international distributors.

NORTHWIND is a privately held provider of innovative software solutions credited with introducing the industry’s first integrated Windows PMS and Sales & Catering system. The company and its solutions have evolved with the demands of the hotel industry. Today, leading hotel operators use NORTHWIND’s Maestro™ Suite to automate multi-hotel and resort operations with single-image database control in both Windows and Unix/Linux environments to adapt to virtually all operating requirements.

In the past 20 years properties and hotel companies have invested in numerous separate automation solutions without concern for connectivity or data compatibility. However, the demands and uncertainty of the current economy are forcing hospitality organizations to require a deeper understanding and greater control of both income and expenses. Forecasting and pricing have been adversely impacted by world events as travel patterns are unexpectedly disrupted. The modern operating environment requires cost-effective, efficient means of accessing, integrating and distributing corporate information across an organization. NORTHWIND provides the means to gather and use your property and enterprise information more profitably through leading edge technology and its team of hospitality operations professionals.

NORTHWIND’s Client Services Group provides hardware, software, and network administration support assistance to its users both on-site and on-line via Internet or traditional dial up technologies.

To stay abreast of industry demands, NORTHWIND relies on its clients and a network of consultants to drive new product evolution. NORTHWIND’s product development team employs some of the most talented software designers and developers in the industry to provide a constant stream of new design initiatives.

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“At Northwind we have grown at our own pace, and on our own terms, financing our organization using sound business practices and offering excellent products and unmatched service. Our approach has been to position ourselves with the product first, using our boom years to reinvest in the development of the next generation of hospitality software and services. This development was accomplished with the help of our existing clients, and the software and hospitality expertise we have within Northwind”.

Warren Dehan, President of U.S. Operations for Northwind