NORTHWIND Launches Maestro Self-Service Touch Screen Kiosk to Improve Guest Experience, Reduce Costs

Maestro Easy to Use Check-In Kiosk Meets Emerging Guest Demands for More Freedom, Faster Service, and Allows Front-Line Staff to Focus on Value-Added Guest Interactions

FOR IMMEDIATE RELEASE - May 12, 2010

NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the hospitality industry, today announced it implemented its Maestro Self Service Kiosk at the Harvard Faculty Club which uses the Maestro Front Office Suite.  Slow check-in has traditionally been a major guest concern, and Maestro’s kiosk helps alleviates this by offering the best functionality in the industry and providing guests with a myriad of additional choices to improve their check-in/check-out process.

The Maestro Kiosk expands Maestro’s service focus to provide properties a fully-integrated solution for guest self-serve environments.  Maestro’s new Kiosk utilizes an easy to use touch screen that enables guests to enter their name or swipe a credit card to identify reservations, capture a signature, and check themselves in. The system also codes room keys and provides guests with a folio receipt.  The Maestro Self Service Kiosk is the result of a partnership between NORTHWIND-Maestro PMS and Penn Center Systems, which supplies the touch screen kiosk platform.

Maestro’s self-service kiosks elevates and enriches the service offerings our hotels provide guests,” said Warren Dehan, president of NORTHWIND-Maestro PMS.  “Guests who want and expect personal service, can use a property’s front desk and those travelers who prefer self-serve technology can utilize the kiosk.  Many of today’s travelers prefer the freedom a kiosk provides and Maestro’s new service offering helps hotels meet each guest’s expectations.”

David Dunn, director of sales and marketing for Penn Center Systems, said, “We partnered with NORTHWIND to develop the Maestro Self Service Kiosk interface.  The Harvard Faculty Club is the perfect example where a guest check-in, check-out kiosk fits.  Harvard only staffs its front desk during business hours, but faculty members and guests frequently attend University activities and check in much later.  The Kiosk lets them easily do this.”

NORTHWIND is installing its Maestro Self Service Kiosk at other properties and will demonstrate the system at HITEC 2010 June 22–25 in Orlando, FL Booth #523.

For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info@maestropms.com