Guest-centric luxury hotels use Integrated Maestro Property Management System to automate award-winning operations, boost web bookings and maximize profits across all channels

NORTHWIND- Maestro PMS, provider of Maest ro™ enterprise Property Management hotel so ftware and reservation s oftware solutions for the hospitality industry, announced that two Maestro customers were honored by Condé Nast Traveler on its 2009 "Hot List" of newest and hottest hotels. Cavallo Point Lodge at the Golden Gate, near San Francisco, and The Stoneleigh Hotel & Spa in Dallas, use Maestro PMS, Sales and Catering, ResEze online booking engine, Yield Management and other modules to increase efficiency and productivity to maximize profitability for their award-winning luxury properties.

"The Stoneleigh Hotel & Spa selected the robust Maestro Property Management Suite for use across the entire property to enable us to run the most efficient operation possible," said John Langston, The Stoneleigh's managing director. "We wanted a single-image database for all our applications to support our high level of personalized guest service. Maestro is a guest-centric system that gives our staff a 360 degree view of each guest and will help us earn our Five-Star rating."

Rated 4.5 stars by Expedia, The Stoneleigh Hotel & Spa opened in 2008 with a full suite of Maestro property automation tools to manage its 170 room property including a full-service spa, an elegant penthouse and the gourmet Bolla Restaurant.

The Stoneleigh's acclaimed Bolla Restaurant uses the Maestro Fine Dining Point of Sale, which is integrated with the property's other Maestro PMS modules, linking all guest charges to the correct folio, enabling inquiries to be handled instantly. To ensure its marketing budget is used effectively, The Stoneleigh also uses Maestro Analytics business intelligence and data analysis to track sources of revenue and the most effective channels for reaching guests.

The Cavallo Point Lodge at the Golden Gate is also honored as a 'hot new hotel' by Condé Nast Traveler in 2009. Cavallo Point uses the Maestro Front Office, ResEze Web reservations engine and Maestro Analytics to support its full-service operation.

Condé Nast Traveler's 13th annual May "Hot List" issue is the ultimate insider's guide to the newest and hottest hotels, restaurants, spas and nightclubs opened all over the world in the past year. The editors scoured the globe to check out hundreds of new properties, rigorously evaluating each one on a standard set of criteria. The result is a definitive guide to the world's most exciting new establishments destined to become instant classics.

Maestro means success

Warren Dehan, president of NORTHWIND-Maestro PMS, said, "The Stoneleigh Hotel & Spa is a perfect example of how technology can be used to help become a nationally recognized award-winning property. Both the Stoneleigh and Cavallo Point are meeting the growing demand for luxury boutique hotels that deliver personalized guest service in elegant surroundings. To maximize revenue, Maestro's customer relationship management tools in every module are linked to our integrated yield management system so operators can track each guest's activities to provide better service while optimizing revenue at every transaction point."

NORTHWIND-Maestro has worked closely with thousands of independent operators to develop functionality that enables properties to provide unsurpassed guest-centric service with a high level of ease of use to ultimately increase efficiency and staff productivity.

For a live demo of the Maestro 'Web Connection' Suite featuring the ResWave Booking Engine, please contact the NORTHWIND-Maestro team at 1.888.667.8488 or email info@maestropms.com.