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• Windows for Maestro-General Specifications for Client Supplied Computer Equipment 
• Windows Hardware Configuration & Platform Recommendation for Maestro POS
• UNIX Hardware Configuration & Platform (Optimal)
• Maestro Supported Interfaces

Windows for Maestro-General Specifications for Client Supplied Computer Equipment 

This document serves to outlines Northwind's minimum specifications for hardware and operating platforms in the Windows environment. 

• These specifications may change from time to time to accommodate releases and advances in technology.
• It should be expected that, over time, Client's data volume and end-user performance requirements will change thereby resulting in the need for possible hardware, operating system and/or connectivity changes. 
• Northwind recognizes that less powerful components may, in some circumstances, provide adequate performance.
• Components designated as 'dedicated' devices in this document shall only be used to operate software applications approved by Northwind. Client shall provide Northwind with an 'Administrator' level login account on each 'dedicated' device that contains a Northwind application for use in performing Support Services. 
• Client shall be responsible for performance of all Client Supplied Products installation and configuration tasks. Client may elect to perform such activities using fully qualified internal staff members or by contracting such services from a qualified third party vendor.
• Client shall be responsible for all ongoing administration, maintenance, virus protection, data backup and accessibility/security for all hardware, operating systems and network connectivity. Client may elect to perform such activities using fully qualified internal staff members or by contracting such services from a qualified third party vendor.
• Client shall ensure adequate performance of all Client Supplied Products including all troubleshooting and error correction necessary to ensure such performance.
• Please ensure that the hardware system is installed professionally; specifically, the Windows Operating System and SQL Server software should be installed by a Microsoft Certified Professional. Northwind's support department will be dialing into the Customer's PMS hardware network (to be setup in a training room that simulates the live environment) at least one week prior to the scheduled training date in order to verify the hardware and configuration requirements. 
• Northwind sets guidelines for the use of its software only. Due to the nearly limitless number of variables within any personal computer or network configuration, Northwind is in no event liable to any perceived speed or performance issues which may arise on any given system. Due to differences in network environments, Northwind makes no guarantee regarding any specific configuration.

Dedicated Fileserver Minimum Specifications

This configuration is designed to support up to 25 concurrent users. If there are more than 25 concurrent users, two servers may have to be implemented – (1) Fileserver and (1) Database server.

Processor Type	Pentium 4
Processor	Processor Speed 3.0 GHz/2MB Cache
Memory	2GBMain Memory + 64MB per user or more
Operating System	Microsoft Windows 2003 Server with current service packs
Database	Microsoft SQL Server 2005 with current service packs (with one license per Maestro user license or Interface)
Hard Disk Storage Subsystem	5 x 73 GB SCSI Hard Disk Drive (15K RPM) with Hardware RAID Level 1 configuration for 2 disks and RAID Level 5 configuration for 3 disks
Removable Storage Devices	1.44MB Floppy, 32x CD-ROM
Display	15” Monitor (600x800 is optimum)
Network Connectivity	100/1000 Network Card
Tape Backup Subsystem	40-80GB Tape Backup Device with minimum capacity of HDD, Back-up Software with Scheduler and Open File Manager
Uninterruptible Power Supply	Sufficient capacity, based on devices to be attached to the UPS, to allow enough time during a power interruption to perform a normal shutdown of the dedicated file server
Anti-Virus	Industry standard virus scanner using scheduled daily scans of server hard disks during low-utilization periods (No Real Time Scanning). ‘Auto-Monitoring’ real-time virus scanning services shall be disabled on all Northwind Servers.
Remote Support Capability	Telephone with long distance direct dialing capability within reach of file server for voice support Symantec pcAnywhere™ v10.0 (or above) or Terminal Services with TCP/IP external IP address connection via the internet

Client Workstation Minimum Specifications

Processor Type	Pentium 4 Processor
Processor Speed	2GHz
Memory	(Windows XP Pro) 512 MB Main Memory RAM
Operating System	Windows XP Pro
Hard Disk Storage Subsystem	1 GB for Maestro
Removable Storage Devices	1.44MB floppy, 32x CD-ROM
I/O Ports	PS/2 keyboard; PS/2 mouse; serial COM port; parallel printer port
Peripheral Devices	Keyboard & Mouse
Optional Peripheral Devices	(for Front Desk Workstations) PS/2 or USB Magnetic credit card swipe readers (Keyboard Interface)
Display	15” SVGA Monitor
Network Connectivity	100/1000 Network Card
Anti-Virus	Industry standard virus scanner using scheduled daily scans of local hard disks during low-utilization periods. ‘Auto-Monitoring’ real-time virus scanning services may be used on PC workstations to scan local workstation drives but must not be allowed to scan mapped network drive connections

Interface (IPU) Workstation Minimum Specifications

Processor Type	Pentium 4 Processor
Processor Speed	2.8GHz
Memory	(Windows XP Pro) 512 MB Main Memory RAM (for up to 2 interfaces, add 128MB per additional interface)
Operating System	Windows Server 2003 or Windows XP Pro
Hard Disk Storage Subsystem	1 GB for Maestro
Removable Storage Devices	1.44MB floppy, 32x CD-ROM
I/O Ports	Multi-port RS232 serial adapter with 1 serial port per RS232 interface (or a Comtrol Lodging Link Unit for remote Maestro Server)
Peripheral Devices	Keyboard & Mouse
Display	15” SVGA Monitor
Network Connectivity	100/1000 Network Card
Anti-Virus	Industry standard virus scanner using scheduled daily scans of local hard disks during low-utilization periods. ‘Auto-Monitoring’ real-time virus scanning services may be used on PC workstations to scan local workstation drives but must not be allowed to scan mapped network drive connections
Remote Support Capability	Telephone with long distance direct dialing capability within reach of file server for voice support Symantec pcAnywhere™ v10.0 (or above) or Terminal Services with TCP/IP external IP address connection via the internet.

Dedicated GDS (2-way) Interface Workstation Minimum Specifications

Processor Type	Pentium 4 Processor
Processor Speed	2.8GHz
Memory	(Windows XP Pro) 1 GB Main Memory RAM
Operating System	Windows Server 2003 or Windows XP Pro
Hard Disk Storage Subsystem	1 GB for Maestro
Removable Storage Devices	1.44MB floppy, 32x CD-ROM
Peripheral Devices	Keyboard & Mouse
Display	15” SVGA Monitor
Network Connectivity	100/1000 Network Card
Anti-Virus	Industry standard virus scanner using scheduled daily scans of local hard disks during low-utilization periods. ‘Auto-Monitoring’ real-time virus scanning services may be used on PC workstations to scan local workstation drives but must not be allowed to scan mapped network drive connections
Remote Support Capability	Telephone with long distance direct dialing capability within reach of file server for voice support Symantec pcAnywhere™ v10.0 (or above) or Terminal Services with TCP/IP external IP address connection via the internet

Miscellaneous Specifications

Printers

All Windows Supported Laserjet Printers such as:

• Lexmark E340 Laser Printer (30 ppm)
• HP Laserjet 1320 Laser Printer (22 ppm)
• InkJet Style & Color Printers Supported (HP Compatible) (not recommended for report printing)

Cabling

Cabling and wiring work to be provided by client chosen cable contractor, Northwind will assist in providing specifications.

• Interfaces - RS232 serial (4 pair, 24 gauge, braid and foil, plenum)
• PC Workstations – 10/100baseT Category 5 twisted pair for PC LAN or Fiber Optics

Credit Card Readers (keyboard emulation interface required)

• Any Keyboard-Wedge base models* 
• POSH MX33/KB Keyboard Wedge* 
• Magtech Keyboard Wedge*

*Some credit card readers require programming prior to use. Your third-party vendor is responsible for the programming. Northwind will assist in providing setup requirements.

Hardware Maintenance

The client is responsible for arranging hardware maintenance coverage with hardware manufacturer, vendor, or system integrator. Northwind recommends client arrange for 7x24 4 hour response on-site coverage for the server.

Windows Hardware Configuration & Platform Recommendation for Maestro POS

• Windows POS Server
• Network Recommendations
• Administration Workstation
• Windows Workstation
• Printer
• Cabling
• Services Required from Hardware Vendor/System Integrator
• Hardware Maintenance

Windows POS Server

Intel® Pentium® 4 processor (Celeron Processor NOT Recommended) 3.0GHz Server PC with: 1GB Memory (for up to 5 users, add 512MB for every additional 5 users) 

• 512KB Internal Cache
• RAID-5 Controller
• 2 x 70GB Hard Disks at 15rpm (1 x RAID 0 for Windows, 1 x RAID 0 for Maestro POS Database)
• 100BaseT/1GHz Network Interface Card (NIC)
• SVGA Color Monitor, CD-ROM
• 104 Keys Keyboard, and 2-button Mouse
• Tape Backup Unit for daily backup
• External Hayes Compatible 56K Fax/Data Modem or Static
• IP Address (through local ISP) for Operational Support
• 1200VA Uninterruptible Power Supply
• Microsoft Windows 2003 Server (with latest Service Pack)
• Anti-Virus Utility

Network Recommendations

• 3COM Superstack III 100BaseT switches
• Wireless - 802.11b Network cards (2.4GHz) Wireless Devices
• Wireless LAN Access Point (2.4GHz) for Wireless Devices
• Broadband Router/Firewall

Administration Workstation

(can use POS server - this workstation is required for Setup and Configuration, Manager’s functions, and other application modules)

Intel® Pentium® 4 processor 2.4GHz (or faster processor) (Celeron Processor NOT Recommended) PC with:
512MB Memory
512KB Internal Cache

• 70GB Hard Disk
• 10/100/1GHz Network Interface Card
• SVGA Colour Monitor
• Keyboard & Mouse is mandatory
• Card Reader (Keyboard with integrated card swipe or credit card decoder wedge) Northwind recommends the use of the Cherry Keyboard or the POSH MX3 wedge 
• 1200VA Uninterruptible Power Supply
• Microsoft Windows XP Professional (with latest Service Pack)
• pcAnywhere32 Host & Remote Communications software (for remote support/training)
• Anti-Virus Utility
• Broadband Internet connection (high speed)

Windows Workstation

Intel® Pentium® 4 processor 2.4GHz (or faster processor) (Celeron Processor NOT Recommended) PC with:
512MB Memory
512KB Internal Cache

• 70GB Hard Disk
• 10/100/1GHz Network Interface Card
• 15" ELOtouch 5-wire resistive touch screen Monitor
• Card Reader (Keyboard with integrated card swipe or credit card decoder wedge) Northwind recommends the use of the Cherry Keyboard or the POSH MX3 wedge.
• 1200VA Uninterruptible Power Supply
• Microsoft Windows XP Professional (with latest Service Pack)
• Anti-Virus Utility
• Cash Drawers with:
  • Epson TM-T88 interface cable
  • 24V kick out

OR

All-In-One Touch Screen POS Workstation

• Pioneer POS Terminal

Printer:

• Report Printers
  • Lexmark E340 Laser Printer (30 ppm)
  • HP LaserJet 1320 Laser Printer (22 ppm)
• Receipt(Thermal) Printers
  • Epson T88IV
    • Partial cut
    • Parallel/USB Interface (Parallel Recommended)
• Kitchen (Order) Printers
  • Epson TM U230
    • Partial cut
    • Ethernet interface

Cabling

Cabling and wiring work to be provided by client chosen cable contractor, Northwind will assist in providing specifications.

• Interfaces - RS232 serial (4 pair, 24 gauge, braid and foil, plenum)
• PC Workstations - 10/100baseT Category 5 twisted pair for PC LAN or Fiber Optics

Services Required from Hardware Vendor/System Integrator

• Assembly and Testing of Hardware
• Configuration of Network
• Installation and Configuration of Windows Server and Database for Server and client PCs
• Installation and Configuration of Printers for the network environment for print sharing
• Installation of Hardware in training room
• Installation of Hardware in final location

Hardware Maintenance

The client is responsible for arranging hardware maintenance coverage with hardware manufacturer, vendor, or system integrator.

Please note 

Client can source their hardware from a local vendor. Your chosen hardware vendor should provide hardware with all peripherals assembled and operating system loaded to ensure hardware compatibility. Your hardware vendor should also provide your cable contractor with specifications and standards for wiring and networking the other workstations. In this case, Northwind’s role is to provide the loading, training, and the support of our application software.

Please ensure that the hardware system is installed professionally; specifically, the Windows Operating System must be installed by a Microsoft Certified Professional. Northwind’s support department will be dialing into the Customer’s POS hardware network (to be setup in a training room that simulates the live environment) at least one week prior to the scheduled training date in order to verify the hardware and configuration requirements.

Northwind sets guidelines for the use of its software only. Due to the nearly limitless number of variables within any personal computer or network configuration, Northwind is in no event liable to any perceived speed or performance issues which may arise on any given system.

UNIX Hardware Configuration & Platform (Optimal)

• Unix Server
• ASCII Dumb Terminal
• PC Workstation
• Cabling
• Services Required from hardware vendor/system Integrator
• Hardware Maintenance

Unix Server

Pentium 4 3.0GHz Server PC (faster processor or multi processor for large user base) with:

• 1GMB Memory (for up to 5 users, add 128MB for every additional 5 users)
• 512KB Internal Cache
• 70GB Hard Disk (15K rpm disks preferred)
• SVGA Colour Monitor, CD-ROM
• 104 Keys Keyboard, and 2-button Mouse
• For Optimum Application Processing Performance, additional Disk on separate Disk Controller is recommended
• 3COM 10/100/1000 BaseT Ethernet Adapter (for connecting to PC LAN workstations)
• 3COM SuperStack 10/100/1000 BaseT Switch (for connecting to PC LAN workstations)
• Digiboard Multi-Port serial adapter for direct connection of devices (terminals, PC’s, printers and interfaces - # of ports dependent on # of devices)
• External Tape Drive with (for easy nightly backups)
• TCP/IP external IP address connection via the internet (for operational support)
• 1000VA Uninterruptible Power Supply (for proper shutdown of system during power failure
• SCO Open Server Enterprise Operating Software (with TCP/IP for connecting to a Windows PC network environment)
• SCO Advanced File and Print Server (for UNIX to Windows client/server printing via PC LAN)
• D-ISAM Runtime License for Maestro Applications
• Microlite Tape Image Backup Utility (for fast restoring of operating system and configuration during hard disk failure)

ASCII Dumb Terminal

ADDS 4000/260LFC Colour Terminal w/keyboard

PC Workstation

For UNIX platforms, client can use PC’s as workstations.

• Pentium 4 PC with:
  • 512MB Memory, 256KB Internal Cache
  • 20GB Hard Disk
  • SVGA Colour Monitor o Keyboard & Mouse
• For UNIX platforms, client can use PC’s as workstations.
• Windows 2000 Pro or XP Pro or Vista (with latest Service Pack)
• Northwind’s TTY Emulation Software - for PC to work as workstation
• Symantec pcAnywhere Host & Remote Communications Software for PC (for remote training)
• Anti-Virus Utility

Cabling

Cabling and wiring work to be provided by client chosen cable contractor, Northwind will assist in providing specifications.

• ASCII Terminals, Interfaces - RS232 serial (4 pair, 24 gauge, braid and foil, plenum)
• PC Workstations - RS232 serial for direct, or 10/100baseT Category 5 twisted pair for PC LAN via TCP/IP

Services Required from Hardware Vendor/System Integrator

• Assembly and Testing of Hardware
• Configuration of Hardware Peripherals
• Installation and Configuration of SCO Open Server Enterprise for Server, terminals, printers, and PC’s
• Installation and Configuration of Printers for the network environment for print sharing Installation of Hardware in training room
• Installation of Hardware in final location

Hardware Maintenance

Client is responsible for arranging hardware maintenance coverage with hardware manufacturer, vendor, or system integrator. Client should arrange 7-day-24-hour on-site coverage for the hardware.

Please note 

Client can source their hardware from a local vendor. Your chosen hardware vendor should provide hardware with all peripherals assembled and operating system loaded to ensure hardware compatibility. Your hardware vendor should also provide your cable contractor with specifications and standards for wiring and networking the other workstations. In this case, Northwind’s role is to provide the loading, training, and the support of our application software.

Please ensure that the hardware system is installed professionally; specifically, the SCO Open Server Enterprise software must be installed by a SCO Certified Professional. Customer’s PMS hardware network (to be setup in a training room that simulates the live environment) should be ready at least one week prior to the scheduled training date in order for Northwind to verify the hardware and configuration requirements. If, at that time, Northwind finds that the system setup is likely to cause material interference in either the loading of the software or to the scheduled training, Northwind reserves the right to re-schedule the training until all hardware, operating system, or related issues are resolved by the hardware supplier or system integrator.

Northwind sets guidelines for the use of its software only. Due to the nearly limitless number of variables within any personal computer or network configuration, Northwind is in no event liable to any perceived speed or performance issues which may arise on any given system.

Maestro Supported Interfaces

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