Give your guests the time, control and privacy they have been asking for
By providing them the finest in service with the convenience of self service. Xpress Check In from Maestro provides check-in, check-out and other functions to enhance the guest experience at your property. Progressive hoteliers have come to recognize that meeting the growing consumer demand for self service is crucial to building consumer loyalty and driving top line sales growth.

What do consumers have to say about hotel self service kiosks?
Consumer attitudes towards self service in lodging continues to be positive and increasingly so. For the third consecutive year Opinion Research Corp. conducted a telephone survey of more then 1000 US adults age 18 and over living in private households. The findings are consistent with previous years, showing a further increase in public awareness of self-service and how its availability affects their buying decisions and loyalty .

The prioritized benefits of hotel check-in/out kiosks:
Faster service (61%) came in first, followed by privacy with (58%) of responses. This indicates the more private nature of hotel check-in, where personal and financial information, as well as room and other guest preferences, are more discreetly provided on kiosk than at the front desk. Shorter lines came just after, at (57%), as line busting is often perceived as a key benefit of self-service devices. Accuracy garnered (50%) of responses, followed by greater control with (48%). No interaction with a desk clerk garnered (36%). It is interesting that avoiding human contact, and potentially human error, is perceived as being an important benefit.
(Hospitality Technology Study—by Opinion Research)

Provide your guest the ultimate check in experience and give them the gift of time
Never before has there been such rapid change in how consumers “connect, interact and transact” with business. Winning organizations realize that exceeding consumers demands means elevating employee service levels to optimize revenue and drive up productivity. IXpress Check-In Wireless provides your agents with the tools they need to exceed service levels and increase productivity. More importantly, Xpress Check-In Wireless helps you give guests the gift of time by providing flexibility in how they “connect, interact and transact’ with your hotel. Xpress Check-In Wireless is seamlessly interfaced to your Property Management System and Lock System. The systems simple customer facing touch screen allows agents to perform all the functions of a wired front desk terminal anywhere a wireless signal is available. With Xpress Check-In Wireless front desk functions may be performed when and where your guest requires, providing a level of service that is light years ahead of the competition.

Wireless provides guests with total flexibility
Xpress Check-In Wireless offers guests immediate check-in or check-out services from anywhere in the hotel via a touch screen tablet computer, Apple I-Pod, I Pad or Symbol hand held. With Xpress Check-In Wireless agents can meet guests curbside, help them with their luggage and complete the entire check-in process—all at the same time. Guests can check out from the hotel’s lobbies, shops, restaurants or from their own rooms. Xpress Check-In Wireless streamlines the process of registering large groups. Conference attendees can check in during a welcome reception or kick-off meeting, and tour groups can check in before they even get off the bus. RFID keys may be encoded via a USB encoder that is connected to the agents tablet. The entire transaction typically takes no longer than a minute. Folios, guest messages and coupons may be emailed to the guest or sent to a strategically located printer. Magnetic key encoding is also available.

Kiosk information

iPod Touch information