Technical Support Specialist
Network Administrator and Security Officer
Python/Shell Script Programmer
Technical Support Specialist
Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same?
If this sounds like you, we are interested in hearing how you can add your talents to our growing team!
The Technical Support Specialist is responsible for troubleshooting and resolving Information Technology (IT) Helpdesk tickets, including desktop hardware, software, operating system, network connectivity issues, and to provide end-user support and assistance with the overall use of computerized systems.
Key Responsibilities
- Deploy and install Maestro application and product suite in a variety of customer environments
- Respond to technical enquiries, problem diagnosis and resolution
- Assign customer reported problems to team members and oversee their follow-up
- Participate in the on-call schedule to provide afterhours customer support
- Ensure all support calls are managed in an efficient and timely manner
- Deliver an exceptional level of IT support to all clients and internal teams
- Troubleshoot and resolve technical issues related to Maestro applications
- Provide regular and proper communication to customers throughout the resolution process
Qualifications
- Operations or technical experience in a hospitality industry is required
- Basic to advance working knowledge of any Property Management System (PMS)
- Excellent communication/written skills
- Exceptional organizational and multitasking skills
- Ability to understand technical issues and articulate industry operational/technical solutions
- Working knowledge of MSSQL, database queries, Crystal Reports/SQL or any report writing tools; XML, HTML, CSS, operating systems such as Windows 2016 or higher
- Ability to diagnose, support and implement 3rd party system interfaces is an asset
- Ability to work independently and in a team dynamic
- Ability to do shift work including weekends
- Infrequent travel may be required when supporting our clients on-site
Desired Skills
- Previous work experience in Maestro PMS will bring a candidate to the forefront for selection
- Experience in end user support in a help-desk environment, preferably in a call center
- knowledge in Booking Engine, GDS/OTAs and/or Revenue Management systems a plus
- Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa
Salary Range
- Competitive salary plus bonuses and profit sharing
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
Network Administrator and Security Officer
We are seeking a highly motivated individual to join our IT team as a Network Administrator and Security Officer. The successful candidate will be responsible for helping maintain and securing our organization's computer systems, networks, and other technology assets.
About Us
Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.
Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.
Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.
Responsibilities
Working with key members of our team, your main responsibilities will include, but are not limited to the following:
- Installing, configuring, and maintaining computer systems, servers, and networks
- Implementing security measures to protect computer systems and networks from unauthorised access
- Create new Linux and Windows Servers as needed
- Initiate security scans
- Monitor and act on Network and Security Monitoring systems
- Collaborating with cross-functional teams to identify areas where security improvements can be made and designing appropriate solutions
- Help document policies and procedures to meet evolving certification requirements
- Staying up-to-date with new technologies and suggesting improvements to existing systems
- Adhering to company security policies and procedures
- Assisting staff with IT tasks as needed
Qualifications
- Formal education in computer science or related field
- 3+ years of experience in similar role
- Knowledge of network security protocols such as TCP/IP, VPNs, firewalls, and encryption techniques
- Ability to work independently and in a team dynamic
- Ability to prioritize tasks and manage time efficiently
Desired Skills
- Excellent communication skills
- IT support
- IT security and infrastructure
- Network management/administration
- Windows operating system general use
- Windows support
Compensation
- Competitive salary
- Full Health and Dental benefits, AD&D, Critical Illness and Life insurance
- Employee spending account
- Flex days
- Hybrid work schedule
Please submit resumes to: careers@maestropms.com
Python/Shell Script Programmer
We are looking for a talented and motivated individual to join the IT/Tech team as a Python/Shell Script Programmer. The successful candidate will be responsible for designing, developing, and implementing scripts in python and shell languages to automate various tasks within the organization. As well, with support and guidance, adding features to and adapting larger API and python-based CRUD web applications. An interest in Systems administration and interdepartmental communication as well as some programming experiences are an asset.
About Us
Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.
Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.
Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.
Responsibilities
Working with key members of our teams, your main responsibilities will include, but are not limited to the following:
- Developing, testing, debugging, and maintaining Python/shell scripts that automate various tasks within the organization.
- Collaborating with cross-functional teams to identify areas where automation can be beneficial and designing appropriate solutions.
- Staying up-to-date with new technologies and programming languages and suggesting improvements to existing scripts.
Qualifications
- Formal education or work experience with python and system administration or computer science or related field.
- Proficiency in python and shell scripting languages.
- Familiarity with version control systems like SVN.
- Ability to work independently and as part of a team.
- Some Linux and Windows Administration experience.
- Ability to prioritize tasks and manage time effectively.
- Excellent communication skills.
Compensation
- Competitive salary
- Full Health and Dental benefits, AD&D, Critical Illness and Life insurance
- Employee spending account
- Flex days
- Hybrid work schedule
Please submit resumes to: careers@maestropms.com
